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Can AI empower customer service agents?

Can AI empower customer service agents?

written by posted on May 28, 2018 Business

Imagine having artificial intelligence assistants (AI) like Siri or Cortana as your company’s customer service agents. It sounds fantastical now, but it’s slowly turning into reality. For many organizations, integrating AI into their systems is the next logical step...
2017’s most valuable IT solutions

2017’s most valuable IT solutions

written by posted on Jan 2, 2018 Business

It’s the perfect time of year to evaluate last year’s technology investments and make adjustments for the year to come. Whether 2017 left you with extra cash in your pocket or desperate for a better way to get work done, here’s a roundup of the best IT news from the...
How to make the most of your CRM

How to make the most of your CRM

written by posted on Aug 11, 2017 Business

Building a rapport with customers has never been easier with customer relationship management (CRM) software. You can track contact information, buying preferences, and sales patterns. It’s a must-have for all sales and marketing teams. But if this is the first time...
OMS: The best way to organize online sales

OMS: The best way to organize online sales

written by posted on Mar 17, 2017 Business

There are so many variables that go into order fulfillment and shipping that it’s no wonder an entire field has sprung up around streamlining these processes. If you’re looking for a great way to add value to your business, an order management system may be just the...
5 ways to make tech trends work for you

5 ways to make tech trends work for you

written by posted on Jul 26, 2016 Business

What tech fads has your SMB recently written off as silly and not worth your time? 3D printing, internet of things…Pokémon GO? Juvenile as they may seem at first, these trends helped to make a lot of businesses a lot of money. Navigating the quickly rising and falling...