Benefits of a Business Phone System

A business phone system gives your business flexibility and the capacity to deliver better customer service.

Benefits of a Business Phone System

Companies or businesses of any size can improve communication by investing in a business phone system, which acts as an advanced calling network. Every enterprise has unique requirements, including call routing and service calls, and a business phone system can handle all that. Your business’s needs and what your entity can accommodate will dictate the business phone system you should acquire.

Some of the things worth considering are:

  • The ability to connect multiple individuals at the same time through conference calls.
  • A programmed attendant feature for receiving calls and redirecting them to the right person.
  • Ability to field calls from several clients at a go using multiple lines.
  • Provision to entertain or educate your clients using on-hold messages as they wait in line.
  • Access to hunt groups that route incoming calls to available lines.
  • Access to messages even when you are away from the office through visual voicemail.

So, how do you identify the ideal business phone system for your company? Here are a few questions to help you arrive at the correct answer.

What are VoIP Phone Systems?

Unlike conventional phone lines, Voice-over-Internet Protocol (VoIP) systems operate virtually and offer features such as a virtual receptionist. A virtual receptionist manages things like call forwarding to a mobile app or cell phone. Additionally, a Contact Center as a Service (CCaaS) software relies on VoIP to power the voice function.

CCaaS also incorporates other business communication features like CRM systems, helpdesk software, sales automation tools, email & chat tools, online surveys, and web applications.

Does CCaaS Come with Extra Bundled Services?

You can discover more than just a way to receive and make calls through CCaaS firms. You can enjoy extra premium services, including recording, live receptionist, video recording, among others depending on the provider you choose.

What are the Benefits of a Business Phone System?

Offering your clients the best customer experience gives you an upper hand over the competition. That is why customer service is a critical aspect of consideration for every enterprise. Finding the best way to do business and engage customers virtually is not an option. Nowadays, most entrepreneurs use CCaaS, a virtual phone system, to run their companies. You can implement inbound and outbound communication with clients through CCaaS since it is a cloud-based phone system.

Is Maintaining the Same Phone Number Possible After Integrating CCaaS?

You probably have a loyal customer base that relies on your entity. That suggests that changing your phone number can affect your operations in one way or another. Indeed, toll-free and vanity numbers are an option in this case. However, opting for a VoIP system is advisable because it allows you to retain your old phone number.

Understand that asking the right questions will help you find the right business phone system. The factors worth considering, are available services, hardware, and features. Factoring in all these aspects will help you identify the business phone system that suits your enterprise’s requirements.

Will I Lose My Business Phone System if the Internet is Unavailable?

Your phones may not work if there is a problem with your internet connection. The solution here is ensuring that your internet provider is dependable. The ideal services vendor should plan on how they will address phone service and internet interruptions. Their network should be strong, and the backup service they use should be reliable.

Therefore, if you need a dependable business phone solution, below are a few details on how BC Networks can help through a business phone system even as it provides ongoing support for your firm.

Reduces Your Phone Expenses

If you want to cut your phone bills, you should consider investing in a business phone system with the necessary features and improved reliability to make that a possibility. You save on extra maintenance and installation fees when you acquire a VoIP business phone. In turn, you can direct such savings to other income-generating functions of your business.

Increases Productivity

Your data will be available on one network when you opt for a VoIP business phone. This increases your employees’ productivity by ensuring easy access to what they need. Multitasking during calls and attaching documents, sharing data via video conferencing, and conducting virtual meetings are the other benefits of using VoIP business phones.

Promotes Increased Mobility

Receiving and making calls from anywhere on VoIP business phones is possible. Therefore, the chance of missing important calls when one is not on their desk or out of the office will be less likely. Additionally, a VoIP business phone system is compatible with mobile phones and provides increased functionality for workers who travel or work away from the office.

In that case, employees can access VoIP business phone features from their mobile devices. Also, by reaching out to us, you will get a VoIP system that is:

  • Mobile – Take calls from a different location using your laptop, or forward them to your mobile phone.
  • Affordable – The system does not come with additional set-up, installation, or maintenance fees.
  • Reliable – We monitor and maintain your hosted system round-the-clock.
  • User-friendly – The system has an intuitive, user-friendly interface.

VoIP Business Phone Features

The wide range of enterprise-class features you can access through a VoIP business phone can foster the delivery of better services to your customer. These include:

  • Handset flexibility – This allows you to carry your handset and plug it into an internet connection when you need to use it.
  • Premium desk phones.
  • A dial-by-name directory.
  • Access to unlimited local and long-distance calling services.
  • Call recording.
  • Training support.
  • Programmable buttons.
  • Voicemail to Email.
  • Speed dialing.
  • Fax to Email.
  • Instant messaging.
  • Auto attendants.
  • Call parking.
  • Conference calling.
  • Call blocking.
  • Music-on-hold.
  • A do-not-disturb feature.
  • Virtual numbers to allow you to use the same phone numbers and extensions even after relocating your organization.
  • A caller ID display.
  • Call forwarding.
  • Hands off of calls to your mobile phone.

Conclusion

You cannot afford to compromise communication despite the size of your enterprise. We provide VoIP business phones that offer your company the same advantages that huge establishments enjoy without incurring unnecessary expenses. If you need more information on the benefits of a business phone system, contact us today!