Your service provider, who you have tasked with looking after your company’s IT, has kept your business up and running for the past 10 years. Usually, that kind of longevity in developing continuity plans has resulted to some providers overlooking or underestimating certain issues. Here are some of them.
The initial testing attempt is usually the most important as it’s when IT service providers can pinpoint possible weak points in the recovery plan. However, what usually happens is a full transfer of system and accompanying operations to the backup site. This makes it difficult to look at specific points of backup with too many factors flowing in all at the same time.
Insufficient remote user licenses
A remote user license is given by service providers to businesses so that when a disaster strikes, employees can log in to a remote desktop software. However, the number of licenses a provider has may be limited. In some cases, more employees will need to have access to the remote desktop software than a provider’s license can allow.
Lost digital IDs
When a disaster strikes, employees will usually need their digital IDs so they can log in to the provider’s remote system while their own system at the office is being restored. However, digital IDs are tied to an employee’s desktop and when a desktop is being backed up, they are not automatically saved. So when an employee goes back to using their ‘ready and restored’ desktop, they are unable to access the system with their previous digital ID.
Absence of communications strategy
IT service providers will use email to notify and communicate with business owners and their employees when a disaster happens. However, this form of communication may not always be reliable in certain cases such as the Internet being cut off or with spam intrusions. There are third-party notification systems available, but they are quite expensive and some providers sell them as a pricey add-on service.
Backups that require labored validation
After a system has been restored, IT technicians and business owners need to check whether the restoration is thorough and complete. This validation becomes a waste of time and effort when the log reports come in a manner that is not easy to compare. This usually happens when IT service providers utilize backup applications that do not come with their own log modules, and have to be acquired separately.
These are just some of the many reasons why business continuity plans fail. It is important for business owners to be involved with any process that pertains to their IT infrastructure. Just because you believe something works doesn’t necessarily mean that it works correctly or effectively. If you have questions regarding your business continuity plan, get in touch with our experts today.
Published with permission from TechAdvisory.org. Source.
Searching For A New IT Company For Your San Francisco Bay Area Organization?
For 17+ Years, BC Networks has helped large and emerging organizations throughout San Jose and the entire San Francisco Bay Area with all their IT service needs.
Schedule Your Initial Consultation.
Fill out the form below.
Meet Our President & CEO
Dave is an IT Executive with a proven track record of building value, industry relationships, world-class secure network infrastructure, and management teams to lead start-ups to market leadership positions.
Specialties: Office365, Disaster Recovery, Cybersecurity Risk Assessments, Public & Private Cloud solutions, System Design & Architecture, IT support services for Small to Medium-sized Enterprises.
17+ Years of Experience Working With Large & Emerging Organizations
In The San Francisco Bay Area.
Our Results Speak For Themselves!
"BC Networks is one of the best IT support companies I've done business with. Great staff always courteous and knowledgeable. They leverage cutting edge managed services tools that can monitor and protect IT infrastructure from internal and external threats before they happen. BC Networks has different service packages priced to fit almost any sized business. I would highly recommend them!"
Schedule your No-Obligation IT Assessment with BC Networks