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5 Questions To Ask Yourself About Outsourcing To An IT Network Company In San Jose

Although San Jose has been dubbed the “Capital of Silicon Valley,” high-level IT network support remains an ongoing struggle for many area companies. That may be attributed to a competitive business landscape that includes numerous Fortune 500 organizations or the fact that the San Jose Metro Area reportedly supports the world’s third highest GDP behind only Zurich, Switzerland, and Oslo, Norway.

Operating a company located in the greater San Jose area has a tremendous professional upside, but it also presents significant IT network support challenges. That’s why decision-makers may want to consider asking themselves some hard questions about their IT needs when partnering with a new support team or consultant.

1: How Much Of Your Resources Can You Devote To An In-House IT Network Support Team?

It’s no mystery that smaller companies often lack the resources to staff an in-house IT support team fully. Wages, healthcare and overtime pay, can easily overwhelm a small or mid-sized outfit’s financial resources.

Despite these common limitations, too many businesses try to go it alone by hiring multiple tech support employees. The result often devolves into an overworked support team that cannot keep up with the demands of managing routine tasks such as backup, recovery, system updates, cybersecurity, and other ongoing tasks. The bottom line is that — as a business decision-maker — you either have vast enough resources to develop and employ a full IT support team or things will fall through the cracks. Those cracks are likely to include systems going down and hackers penetrating your cyber defenses.

2: Should You Hire A Network Company in San Jose Or Work Longer Hours?

This seems like an almost ridiculous question. It’s not. Developing an in-house, IT support wing puts specific demands on business owners and CEOs. The company has teams in place to carry out the primary profit-driving focus of the outfit. Hiring a crackerjack team requires careful resume reviews, interviewing and oversight.

Employee management remains a logical duty for high-level executives. This type of oversight and management will likely extend to your in-house IT network group as well if you go it alone.

But most business leaders are more prone to be experts in the primary focus of the organization, not necessary tech support. That’s why small and mid-sized outfits often opt to outsource IT support. The cost of working with an IT support outfit removes the work hours that land on business leaders’ desks. It’s part of the support service and no longer your problem. Of course, you could put in a longer work week.

3: Does Your Company Suffer Recurring Technology Insanity?

One definition of insanity is to repeat the same task over and over and expect a different outcome. When small and mid-sized companies hire tech support employees, they come to the table with a limited set of skills. This is in no way a knock on your valuable team members.

The reality of any job is that we hire people who can perform specific duties and cull together a team that, hopefully, covers all the bases. Technology is no different than, say, practicing law. You would hire a real estate attorney to help with a property purchase and a divorce lawyer to end a marriage. Technology specialists also have only a certain number of specialized skills, and that is one reason specific tech problems fester. The solution is to put a different set of eyes on the issue, and that means someone with a different tech skill set.

Recurring network problems tend to put a drag on company-wide efficiency and profitability. Working with an experienced and diverse IT network support outfit can prove invaluable to ending the insanity of recurring tech issues.

4: Would Working With An IT Network Company in San Jose Improve Your Crisis Plan?

If you are a business leader without a crisis plan at your fingertips, the chances are that securing critical systems and data will happen too late. Today’s corporations are under a steady assault by nefarious hackers whether you realize it or not. Consider these statistics if that fact does not resonate with your experience.

  • Fifty-eight percent of all malware incursions in 2017 were reportedly directed at small businesses, according to a Verizon Data Breach Investigation Report.
  • Small and mid-sized outfits reportedly suffered losses at an average cost of $2,235,000 from cyber attacks, according to Ponemon 2017 State of Cybersecurity in SMBs.
  • By 2021, cybercrime is expected to cross the $6 trillion threshold worldwide, doubling the $3 trillion cost in 2015.
  • Upwards of 92 percent of malware viruses are being delivered via email to employees who are unaware or undereducated about such threats. These incursions can now originate from anywhere on the planet. And, they are becoming increasingly sophisticated to slip past business defenses.

Prevention and strong cybersecurity protocols are among the best frontline defenses and BC Networks enjoys partnerships with many small and mid-sized San Jose organizations. But when a network has been breached, an actionable damage control plan must be implemented by a team with experience meeting the obstacles posed by new and emerging viruses, malware and ransomware infestations.

Unless your outfit tasks specific team members to remain on the cutting edge and know the latest threats and how to mitigate their damage, it’s important to outsource cybersecurity and crisis management to a specialist.

5: Can Your Company Sustain A Hit To Its Reputation?

It’s important to keep in mind that when a business’ critical data is breached, other key stakeholders are also placed at risk. Companies that share files and routinely communicate electronically compile and store information in their network that can prove damaging to industry partners.

A data breach carried out against your organization can have industry-wide implications that tarnish your reputation. The fallout from hacked networks often results in civil litigation, lost customers and loss of profit. If others cannot trust you to protect vital information, they are less likely to do business with your organization.

Outsourcing IT support and cybersecurity to a top-rated San Jose consulting firm provides the heightened security and forward-thinking protections needed to protect your organization and standing in the business community.

Work With A Leading IT Network Company in San Jose

If the answers to these candid questions have you thinking that it’s time to reach out to a San Jose IT network consulting firm, act on that instinct.

Doing business in the heart of Silicon Valley can be lucrative and rewarding with the right IT network support team in place. It is in every decision-makers best interest to provide security services and have a crisis team in place when hiccups like one of those San Jose internet or power outages hit.

Fortunately, the BC Networks consulting firm provides high-level IT management and support to small and mid-sized companies in San Jose and the greater Silicon Valley business community. BC Networks has been a leading technology consultant since 1989.